Failed executing BamAdcServer.ping due to ServiceUnavailableException

Problem

Log in to the BAM Console at:

http://soahost1:9002/OracleBAM

Tried to log in to the BAM Console, and browser shows:

The BAM Server is unavailable.

These log entries show up in the bam_server1-diagnostic.log file during login:

[2017-03-10T13:10:13.846+00:00] [bam_server1] [TRACE:32] [] [oracle.bam.common.security] [tid: [ACTIVE].ExecuteThread: '47' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: 2913acc884e13d35:1da4e73c:15ab855a0ff:-8000-000000000000002b,0] [APP: oracle-bam#11.1.1] [SRC_CLASS: oracle.bam.common.security.authentication.WebAuthentication] [SRC_METHOD: authenticate] [60] Request: Scheme[http] AuthType[CLIENT_CERT,FORM] RemoteUser[weblogic] UserPrincipal[weblogic]

[2017-03-10T13:10:13.846+00:00] [bam_server1] [TRACE:32] [] [oracle.bam.common.security] [tid: [ACTIVE].ExecuteThread: '47' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: 2913acc884e13d35:1da4e73c:15ab855a0ff:-8000-000000000000002b,0] [APP: oracle-bam#11.1.1] [SRC_CLASS: oracle.bam.common.security.authentication.WebAuthentication] [SRC_METHOD: authenticate] [60] UserPrincipal: weblogic  

[2017-03-10T13:10:28.957+00:00] [bam_server1] [WARNING] [] [oracle.bam.common.remoting.BamEjbClient] [tid: [ACTIVE].ExecuteThread: '47' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: 2913acc884e13d35:1da4e73c:15ab855a0ff:-8000-000000000000002b,0] [APP: oracle-bam#11.1.1] [60] Failed executing BamAdcServer.ping due to ServiceUnavailableException. Configured retry count (3) has been exceeded. 

Solution

1. Wait for 15 minutes and try logging in again. It will work.

 

 

Applicable Versions

• Oracle Business Activity Monitoring (BAM) 11g (11.1.1.9.0)