BAM-00404 Authentication failed

Problem

Getting the following error in the BAM logs:

[2017-04-12T21:27:03.699+00:00] [bam_server1] [WARNING] [] [oracle.bam.adc.security] [tid: [ACTIVE].ExecuteThread: '87' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: 5e3db6b798b0c5d6:-6f4d0d44:15b6408a2e3:-8000-00000000000019b7,0] [APP: oracle-bam#11.1.1]  [100] Exception occurred in method Authenticator.setUserContext([[
BamSubject:
    BAM USER ID:      0
    User:            
        Name:        weblogic
        Class:       weblogic.security.principal.WLSUserImpl
    Anonymous User:   null
    Application Role:
        Name:        Administrator
        Class:       oracle.security.jps.service.policystore.ApplicationRole
        GUID:        9630B38048C811E3BFF9A38AAABA83CB
        Application: oracle-bam#11.1.1
   Application Role:
        Name:        authenticated-role
        Class:       oracle.security.jps.internal.core.principals.JpsAuthenticatedRoleImpl
        GUID:        null
        Application: null
    Group:           
        Name:        Operators
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        Administrators
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        OracleSystemGroup
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        CrossDomainConnectors
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        AdminChannelUsers
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        AppTesters
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        Monitors
        Class:       weblogic.security.principal.WLSGroupImpl
    Group:           
        Name:        Deployers
        Class:       weblogic.security.principal.WLSGroupImpl)
Exception: oracle.bam.common.security.authentication.AuthenticationException: . User is marked inactive.
  at oracle.bam.adc.security.authentication.Authenticator.synchronizeUser(Authenticator.java:1194)
  at oracle.bam.adc.security.authentication.Authenticator.setUserContext(Authenticator.java:804)
  at oracle.bam.adc.kernel.server.DataStoreServer.setUserContext(DataStoreServer.java:475)
  at oracle.bam.adc.ejb.BamAdcServerBean.interceptor(BamAdcServerBean.java:261)
  at sun.reflect.GeneratedMethodAccessor995.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606)
  at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
  at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
  at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:135)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
  at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:122)
  at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:193)
  at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
  at sun.reflect.GeneratedMethodAccessor992.invoke(Unknown Source)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606)
  at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
  at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
  at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.oracle.pitchfork.spi.MethodInvocationVisitorImpl.visit(MethodInvocationVisitorImpl.java:34)
  at weblogic.ejb.container.injection.EnvironmentInterceptorCallbackImpl.callback(EnvironmentInterceptorCallbackImpl.java:54)
  at com.oracle.pitchfork.spi.EnvironmentInterceptor.invoke(EnvironmentInterceptor.java:42)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
  at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
  at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
  at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
  at com.sun.proxy.$Proxy249.ping(Unknown Source)
  at oracle.bam.adc.ejb.BamAdcServerBean_wf34ei_BamAdcServerRemoteImpl.__WL_invoke(Unknown Source)
  at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
  at oracle.bam.adc.ejb.BamAdcServerBean_wf34ei_BamAdcServerRemoteImpl.ping(Unknown Source)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606)
  at weblogic.ejb.container.internal.RemoteBusinessIntfProxy.invoke(RemoteBusinessIntfProxy.java:89)
  at com.sun.proxy.$Proxy150.ping(Unknown Source)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
  at java.lang.reflect.Method.invoke(Method.java:606)
  at oracle.bam.common.remoting.BamEjbClient.invoke(BamEjbClient.java:1546)
  at com.sun.proxy.$Proxy248.ping(Unknown Source)
  at oracle.bam.adc.api.client.BamAdcClient.ping(BamAdcClient.java:269)
  at oracle.bam.common.remoting.BamEjbClient.isADCServerAvailableForWebAppInit(BamEjbClient.java:1830)
  at oracle.bam.web.shared.WebPage.processRequest(WebPage.java:384)
  at oracle.bam.web.shared.WebPage.processRequest(WebPage.java:350)
  at jsp_servlet._19427.__startpage._jspService(__startpage.java:71)
  at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
  at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
  at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
  at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.bam.web.cache.ClientSideCache.doFilter(ClientSideCache.java:93)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.bam.web.filters.GZIPFilter.doFilter(GZIPFilter.java:97)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.bam.web.filters.ValidateBrowserSession.doFilter(ValidateBrowserSession.java:211)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.bam.web.redirect.Redirect.doFilter(Redirect.java:80)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.bam.web.filters.ValidateBrowserSupport.doFilter(ValidateBrowserSupport.java:138)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.bam.web.filters.CharsetFixupFilter.doFilter(CharsetFixupFilter.java:65)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:138)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
  at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:121)
  at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:211)
  at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:138)
  at java.security.AccessController.doPrivileged(Native Method)
  at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
  at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:464)
  at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:121)
  at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:211)
  at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:163)
  at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
  at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
  at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
  at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
  at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
  at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
  at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1499)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
]] 

Solution

1. Log in to the database as DEV_ORABAM.

2. Run the following query:

UPDATE dev_orabam.sysiteruser SET inactive = 0 WHERE username = 'weblogic'; 

COMMIT;

Applicable Versions

• Oracle Business Activity Monitoring (BAM) 11g (11.1.1.9.0)